Terms & Conditions

(Effective Date: October 2025)

Welcome to GiftStore by Jioplays (referred to as “GiftStore,” “we,” “our,” or “us”).
These Terms and Conditions govern your use of our website https://giftstore.jioplays.com and any services or products purchased from us.
By accessing or using our website, you agree to these Terms in full.

If you disagree with any part of these Terms, please discontinue using the website immediately.

1. General Information

GiftStore is an online gifting platform operated by Tech Sikka, based in India.
Our platform enables users to browse, select, and purchase gifts for personal or corporate events such as Secret Santa, birthdays, or festive occasions.

2. Eligibility

You must be at least 18 years old to make purchases on this website.
By using this site, you represent that you are legally capable of entering into binding contracts under Indian law.

3. Account Registration

  • You may browse products without registration.

  • To make a purchase or access certain features, you may need to create an account.

  • You are responsible for maintaining the confidentiality of your account credentials.

  • Any unauthorized use of your account must be reported to info@jioplays.com immediately.

4. Products and Pricing

  • All product prices are displayed in Indian Rupees (INR) and include applicable taxes unless stated otherwise.

  • Prices, product availability, and descriptions are subject to change without notice.

  • We make every effort to ensure accuracy, but errors may occur. In such cases, we reserve the right to cancel or correct any order placed with incorrect information.

5. Orders and Payments

  • Orders can be placed directly on the website using our secure checkout system.

  • We accept payments through trusted gateways such as Razorpay, Stripe, and PayPal.

  • Payment details are encrypted and processed securely; we do not store card or UPI information.

  • Once an order is placed, you will receive an email confirmation at your registered address.

6. Shipping and Delivery

  • We aim to dispatch all orders promptly based on product availability.

  • Delivery timelines may vary depending on your location and logistics partners.

  • You will receive an estimated delivery date during checkout and in your order confirmation email.

7. Cancellations and Refunds

  • You can cancel an order within 24 hours of placement or before shipment.

  • Refunds will be processed through the original payment method within 7–10 business days.

  • Once the product is shipped, cancellation requests cannot be honored except in case of defective or incorrect items.

8. Returns and Replacements

  • Returns are accepted only for defective, damaged, or incorrect products.

  • Products must be returned in their original condition with packaging intact.

  • To request a return or replacement, contact info@jioplays.com within 3 days of delivery.

9. Intellectual Property

All content on this website — including images, text, graphics, logos, product designs, and code — is the property of GiftStore by Jioplays or its licensors.
You may not copy, reproduce, distribute, or exploit any part of the site without written consent.

10. Limitation of Liability

  • We strive to ensure the reliability of our services but do not guarantee uninterrupted or error-free operation.

  • GiftStore will not be liable for any indirect, incidental, or consequential damages arising from your use of the website or products purchased.

  • Our total liability for any claim shall not exceed the total amount paid by you for the product in question.

11. User Conduct

You agree not to:

  • Upload or transmit harmful code, spam, or unauthorized content.

  • Use the website for unlawful or fraudulent purposes.

  • Violate any applicable laws or third-party rights.

Violations may result in suspension or termination of your access to the platform.

12. Privacy

Your privacy is governed by our Privacy Policy.
By using our website, you consent to our collection and use of data as outlined there.

13. Governing Law and Jurisdiction

These Terms are governed by the laws of India, and any disputes shall be subject to the exclusive jurisdiction of the courts in New Delhi, India.

14. Changes to Terms

We may revise these Terms periodically.
All updates will be posted on this page with the latest effective date.
Your continued use of the website constitutes acceptance of any changes.

15. Contact Us

For questions, feedback, or legal notices, please contact:

📧 info@jioplays.com
📍 Deepcore Technologies / TCG Media House
🌐 https://giftstore.jioplays.com